At Lauren Polo Shop, we take pride in offering premium Polo Ralph Lauren apparel that embodies classic American style. We want you to be completely satisfied with your purchase. If for any reason you’re not, our straightforward returns and exchanges policy ensures a seamless experience.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be returned within 15 days of receiving your order
  • All items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging should be included when possible

Please Note: For hygiene reasons, we cannot accept returns or exchanges on the following items:

  • Underwear & Nightwear
  • Swimwear (unless tags are intact and hygienic liner is in place)

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

To begin the process, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Lauren Polo Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) to return/exchange: [Product Name, Size, Color] – Reason for return/exchange: [Please specify] – Preferred resolution: [Refund/Exchange for Size/Exchange for Color/Store Credit] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Please include this RMA number with your return package.

Step 3: Ship Your Return

Package your items securely and ship them to:

Lauren Polo Shop Returns
1479 Wilson Avenue
Plano, TX 75074
USA

Important: We recommend using a trackable shipping service and retaining your proof of postage. Lauren Polo Shop is not responsible for return shipments that are lost or damaged in transit.

Refund Process

Once we receive and inspect your returned items:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days)

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for your replacement item.

Exchange Process

If you’re exchanging an item for a different size or color:

  1. Follow the same return process outlined above
  2. Clearly indicate your preferred exchange item in your return request
  3. We’ll ship your replacement item once we receive and process your return
  4. You’ll receive tracking information for your exchange shipment

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any applicable customs duties
  • We recommend declaring the package as “Returned Goods” to potentially avoid additional fees
  • Refunds will be issued in USD and may be subject to currency fluctuations

Should you have any questions about our returns and exchanges policy, our customer service team is always happy to assist. Contact us at [email protected].

Thank you for choosing Lauren Polo Shop for your premium Polo Ralph Lauren apparel. We appreciate your business and look forward to serving you again soon.