Welcome to Lauren Polo Shop (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website laurenpoloshop.com and all purchases made through it. By accessing our site and making purchases, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you a limited, non-exclusive license to access and make personal use of our website for shopping purposes only.

1.2 Intellectual Property

All content on this site, including text, graphics, logos, button icons, images, and product designs, is the property of Lauren Polo Shop or Polo Ralph Lauren and protected by international copyright laws. The “Polo Ralph Lauren” brand and associated logos are trademarks used with permission.

1.3 Prohibited Uses

You agree not to:

  • Reproduce, duplicate, or resell our products or website content for commercial purposes
  • Use automated systems to extract data from our website
  • Misrepresent your identity or provide false information
  • Use our site for any unlawful purpose

2. Product Information

2.1 Product Descriptions

We strive to accurately display the colors and details of our Polo Ralph Lauren apparel. However, actual colors may vary slightly due to monitor settings. Product measurements are approximate.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Product Categories

We offer premium Polo Ralph Lauren products in these categories:

  • Accessories
  • Footwear
  • Jeans & Trousers
  • Knitwear & Sweats
  • Outerwear
  • Shorts
  • Suits & Tailoring
  • Swimwear
  • Tops
  • Underwear & Nightwear

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept by processing your payment and shipping the product. We reserve the right to refuse any order.

3.2 Pricing

All prices are in US Dollars (USD). We occasionally update prices and cannot honor prior pricing errors.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method.

3.4 Order Confirmation

You will receive an email confirmation when we process your order (within 1-2 business days).

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. International customers may experience customs delays.

4.4 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect addresses or customs.

5. Returns and Exchanges

5.1 Return Policy

You may return most items within 15 days of receipt if they are:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In original packaging when possible

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Underwear & Nightwear
  • Swimwear (unless tags are intact and hygienic liner is in place)

5.3 Return Process

To initiate a return:

  1. Email [email protected] with your order number and return details
  2. Wait for our Return Merchandise Authorization (RMA)
  3. Ship items to: Lauren Polo Shop Returns, 1479 Wilson Avenue, Plano, TX 75074 USA

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

5.5 Exchanges

We offer size/color exchanges. Standard shipping for exchanges is free.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate personal and payment information when ordering.

6.2 Account Security

If you create an account, you are responsible for maintaining its confidentiality.

6.3 Compliance with Laws

You agree to comply with all applicable laws regarding your use of our site and purchase of products.

7. Limitation of Liability

Lauren Polo Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures in performance beyond our reasonable control
  • Products modified or misused after delivery
  • Return shipments lost in transit (we recommend using trackable shipping)

Our maximum liability for any claim related to your purchase is limited to the purchase price of the product.

8. General Provisions

8.1 Governing Law

These terms are governed by the laws of Texas, USA.

8.2 Changes to Terms

We may update these terms periodically. Continued use of our site constitutes acceptance of changes.

8.3 Contact Information

For questions about these terms, contact us at:

Lauren Polo Shop
1479 Wilson Avenue
Plano, TX 75074 USA
Email: [email protected]

Thank you for choosing Lauren Polo Shop for your premium Polo Ralph Lauren apparel. We appreciate your business and look forward to serving you.